Institute of Criminal Justice Studies

Cybercrime Awareness Clinic

Cybercrime Awareness Clinic
Cybercrime Advice Clinic: Research and advice regarding cyberthreats

Research and advice regarding cyberthreats

The Cybercrime Awareness Clinic is a two-year project by the Institute of Criminal Justice Studies at the University of Portsmouth, commencing April 2017. The project will fill a gap in the current approach to dealing with cybercrime by creating an innovative research and collaboration space, which will directly involve community stakeholders and the public in mapping cyberthreats and providing tailored advice for different community groups in need of such advice.

The project is supported by Hampshire Constabulary, building upon the already successful collaboration between the University of Portsmouth and the Hampshire Constabulary High Tech Crime Unit.

Cybercrime awareness advice sessions

The Cybercrime Awareness Clinic offers a free advice service on Monday afternoons, 1.00pm – 3.00pm, providing confidential cybercrime awareness advice to individuals and small/medium organisations in the local area.  Appointments take place at our office in Portsmouth.

The clinic operates 4x30 min slots (1.00pm, 1.30pm, 2.00pm and 2.30pm) and booking is required in advance. Appointments can be booked by emailing us at, or by phoning 023 9284 3062. (Neither our email or phone is continuously monitored so please be aware that there might be a slight delay in responding to your enquiry.) You can check our Facebook page for more information about the availability of appointments.

The clinic is an evolving service so please be aware that services may be subject to change and always check our website or Facebook page for up to date information.

The clinic is located at:

Institute of Criminal Justice Studies
University of Portsmouth
St George’s Building 
141 High Street
Portsmouth, PO1 2HY

Please note it is not within the remit of the clinic staff to load software, scan for viruses or undertake any other physical action in relation to devices owned by individuals or organisations interacting with the clinic. Clinic staff will only provide advice and should this advice involve taking some action in relation to a device, it will be a matter for the owner of the device to decide how to take this forward.

If repairs or scans to a device are advised, we recommend sourcing a trader that has been independently verified by Trading Standards, which can be done by going to the Buy With Confidence website.

Whilst the University of Portsmouth uses all reasonable endeavours to ensure the guidance it provides is accurate and relevant to your circumstances, you remain responsible for any decisions you take relating to your cybersecurity. As far as permissible by law, the University accepts no liability for losses you suffer as a result of reliance on the advice it provides.

Project Aims and Objectives

The Cybercrime Awareness Clinic is a multi-stakeholder, interdisciplinary project which aims to develop a more holistic, bottom-up understanding of the risks and needs of the public, increasing awareness and resilience against cybercrime for vulnerable local residents and small to medium enterprises (SMEs) in Portsmouth and throughout Hampshire. The project will:

  • design, pilot and produce an implementation plan for a cybercrime awareness clinic that will benefit the local community and in particular groups vulnerable to cybercrime such as secondary school children, older people and SMEs;
  • respond to the need to enhance our multi-stakeholder response to cyberthreats by becoming a forum for multi-stakeholder collaboration;
  • uncover and map hidden crime to facilitate the police service’s understanding of the associated risks and types of victimisation within the community, enabling them to develop more appropriate and timely responses;
  • provide a transferable model for the implementation of cybercrime awareness clinics in other parts of the country;
  • educate key local stakeholders including the police, schools and businesses, through cyber-awareness seminars and workshops;
  • increase hands-on practical opportunities for students in the community by identifying related placements and linking those to graduate studies in cybercrime at the University of Portsmouth.



Vasileios is a Senior Lecturer in Law and Cybercrime in the Institute of Criminal Justice Studies. He is Chair of the ICJS Ethics Committee and Alternate Vice-Chair for the FHSS Ethics Committee and will be the course leader for the upcoming new BSc in Criminology and Cybercrime, to be launched in September 2018. His research interests include information technology law and regulation, human rights, regulation theory, critical criminology, internet politics and political protest, intellectual property law and penology.


Lisa is a Senior Lecturer in Criminology and Cybercrime in the Institute of Criminal Justice Studies. She is a FHSS Ethics Committee member and course leader for Postgraduate Distance Learning. Her research interest include cybercrime, pharmaceuticals, drugs markets, substance misuse, online research methods and online ethics.


Annie is a Research Associate in the Institute of Criminal Justice Studies. She has worked for Dorset Police and Hampshire Constabulary as well as for national policing units including ACPO, ACRO, the NPCC and NPAS. Her research interests include cybercrime, information management in the police service and the international exchange of criminal records.

Collaborations and Networks

Hampshire Constabulary / FSB

Advice on reporting cybercrime and links

Reporting Cybercrime


If you or someone you know has been a victim of cybercrime, you can report it to one of the organisations below:


Action Fraud – the UK’s national fraud and cybercrime reporting centre. You can use this site to report fraud related cybercrime, online scams and viruses.


Child Exploitation and Online Protection Command (CEOP) – part of the National Crime Agency. You can use this site to report if you are a child or young person and something has happened online which has made you feel unsafe, scared or worried. You can also report to CEOP if you are an adult who is concerned that a child is being sexually abused or groomed online.

Internet Watch Foundation – for reporting (anonymously if you wish) images and videos of child sexual abuse


Multi-Agency Safeguarding Hub (MASH) – if you are concerned that a person is being radicalised online, you can report it to your local Multi-Agency Safeguarding Hub (MASH), the details of which can be found on your local authority website.

The MASH contact details for Hampshire are:

  • Portsmouth - 02392 680810
  • Southampton - 02380 833003
  • Isle of Wight - 01983 814980
  • For referrals elsewhere in Hampshire - 0300 551386

Counter-Terrorism Internet Referral Unit (CTIRU) – if you see any content online related to terrorism you can use this site to report it anonymously


TrueVision – provides information about internet hate crime including advice on how to report it. You can also report internet hate crime to the police via this site.


In addition to the above reporting mechanisms, you may also wish to contact your local police force by ringing the non-emergency number 101.

Always dial 999 in an emergency e.g. if a crime is happening now, or if you or someone else is in immediate danger. (Follow this link for more advice about when to dial 999.)



CEOP Thinkuknow – Aims to keep children and young people safe by providing education about sexual abuse and sexual exploitation. Provides access to practical information for children, young people, their parent and carers and professionals who work with them. Has information and advice if something has happened to a child or young person online.

Childline – a free, private and confidential service for children under 19 to chat about any issue that concerns them, including cyberbullying or other online concerns​.

Childnet International –working with children and young people, as well as parents, carers, teachers and professionals, to develop advice and resources to help children stay safe online.

Disrespect NoBody – UK government campaign that aims to help young people understand what a healthy relationship is. Includes advice on sexting.

Europol – Child Sexual Exploitation Prevention Guide from the European Union’s Law Enforcement Agency

Family Lives– charity providing advice for children and parents about online safety, including how to deal with cyberbullying.

#GoFISH – Hampshire and the Isle of Wight Youth Commission cyber safety campaign

Internet Matters – provides information for parents and teachers to help keep children safe online by encouraging them to behave safely online, identify potential risks, limit the risks they face and know what to do and where to go if they need help.

National Society for the Prevention of Cruelty to Children (NSPCC) – a child protection charity that provides advice for children and parents about a variety of issues including sexting and cyberbullying.

The Mix – a support service for young people including advice about online radicalisation and revenge porn.

UK Safer Internet Centre – promotes the safe and responsible use of technology for young people by providing advice and support to children and young people, parents, carers, schools and professionals as well as coordinating Safer Internet Day.


Stay Safe Online – resources to help LGBTQ communities stay safe online.


Age UK – charity supporting older people, including advice about staying safe online

Think Jessica – charity raising awareness of the dangers posed to the vulnerable and older people by scams including cybercrime. They produce literature, DVDs and other material designed to inform and forewarn potential victims and their relatives.


eSafety Women – Australian government website including resources to help women manage technology risks and abuse online.

SmartSafe – website developed by the Domestic Violence Resource Centre, Victoria, Australia to support the positive use of technology for those experiencing violence.


All Rise – an anti-cyberbullying organisation which delivers education programmes and presentations to young people and adults and presentations on cyberabuse and how to address it.

BBC Webwise BBC webpage with advice and examples for staying safe online.

CyberAware – UK government campaign aiming to promote simple, secure online behaviours to help individuals and business protect themselves from cybercrime.​

Europol – The European Union’s Law Enforcement Agency has published public awareness and prevention guides covering a number of cybercrime areas including vishing, ransomware, e-Fraud, online sexual coercion and extortion, social media and online counterfeiting.

Friends Against Scams – a National Trading Standards (NTS) Scams Team initiative, aiming to prevent people from becoming victims of scams by empowering communities to “Take a Stand Against Scams.” It provides information about scams and those who fall victim to them and encourages communities and organisations to understand, talk about and cascade messages about scams throughout their communities to aid prevention and protection.

Let’s Talk About It – an initiative designed to provide practical help and guidance to the public in order to stop people becoming terrorists or supporting terrorism.

National Cyber Security Centre – part of GCHQ to protect the UK’s critical services from cyberattacks, manage major incidents and improve internet security, including the provision of practical guidance on cybersecurity.

No More Ransom – the No More Ransom website is an initiative by the National High Tech Crime Unit of the Netherlands’ police, Europol’s European Cybercrime Centre and McAfee with the goal to help victims of ransomware retrieve their encrypted data without having to pay the criminals.

Revenge Porn Helpline – helpline for adults who have been victims of image based sexual abuse.

Take Five – national awareness campaign aiming to raise awareness of fraud (including cybercrime) be encouraging people to take 5 minutes to stop and think about whether a situation, such as being asked for your password, is genuine.

Victim Support – an independent charity supporting people who have been affected by crime or traumatic events. Contact details for the Hampshire and Isle of Wight team are available here.


CyberAware – UK government campaign aiming to promote simple, secure online behaviours to help individuals and business protect themselves from cybercrime.​

Global Cyber Alliance – free toolkit and resources for small to medium-sized businesses.

London Digital Security Centre – not for profit organisation from Mayor of London, Metropolitan Police Service and City of London Police helping small / medium businesses to protect themselves from cyber criminals.

National Cybersecurity Centre:

  • 10 Steps to Cybersecurity – guidance on how organisations can protect themselves in cyberspace
  • Cyberessentials – tools to help businesses protect themselves from cyberattack
  • Small Charity Guide – quick, easy and low-cost advice from the National Cybersecurity Centre to help improve cybersecurity within charities 
  • Small Business Guide – includes 5 simple steps organisations can follow to improve their cyber security and better protect themselves from loss online
  • Small Business Guide Actions – leaflet summarising specific actions required to implement the Small Business Guide 

Responsible for Information – for SMEs’ – a free UK government training resource aimed at micro, small and medium-sized enterprises to help employees understand information security and the associated risks, and how to minimise the risks (archived).