Operations and Systems Management

Our PhD students

Jane Brooks

  • Role Title: PhD student
  • Address: Richmond Building Portland Street Portsmouth PO1 3DE
  • Telephone: none
  • Email: jane.brooks@port.ac.uk
  • Department: Operations and Systems Management
  • Faculty: Portsmouth Business School


Nationality: British - Director of studies: Dr Debbie Reid - Year of graduation: 2018

How effectively can GP surgeries and Clinical Commissioning Groups, involve patients with long term conditions and their carers in decision making to achieve continuous improvements in quality and outcomes of NHS funded services?

Thesis summary

Local commissioning of healthcare services transferred on 1st April 2013 from Primary Care Trusts to Clinical Commissioning Groups (CCGs). As delivering high quality care and effective patient and public involvement and engagement are priorities throughout the NHS, the newly established CCGs must demonstrate that they are:

  • Engaging effectively with patients and the public to identify and understand what they want, need and expect from their local NHS services
  • Using this information to inform CCG decision-making processes, and to improve quality and outcomes of NHS services
  • Involving patients and carers in decisions about their care and treatment

I will be surveying and interviewing patients with long term conditions, their carers, primary care health professionals, CCG representatives and representatives from the voluntary sector across a sample of CCG's in order to:

  • explore and analyse their views of patient and carer involvement
  • determine how effective the existing systems and processes of involving of patients and carers are thought to be

There is growing evidence that effective communication and engagement and shared decision making with patients can ultimately lead to improvements in patient experience, service quality and patient outcomes. This research is important as it will contribute to CCGs understanding:

  • How involved patients and carers want to be with their healthcare and healthcare services
  • The help and support that patients and carers need in order to be effectively involved and engaged