Operations and Systems Management

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Zoe Hoy

  • Qualifications: MSc
  • Role Title: Senior Lecturer
  • Address: Richmond Building Portland Street Portsmouth PO1 3DE
  • Telephone: 02392 844333
  • Email: zoe.hoy@port.ac.uk
  • Department: Operations and Systems Management
  • Faculty: Portsmouth Business School


A senior lecturer in strategic quality management at the University of Portsmouth with 11 years of industry experience as a quality professional and 7 years industry experience as a software engineer.  A Six Sigma Black Belt, an HEA fellow, an EFQM assessor, and a Certified Scrum Product Owner.

Quality experience includes internal auditing against ISO 9001 and ISO 27001, managing the quality of software projects, leading six sigma black belt projects to solve high impacting business problems,generating a new set of processes for replacing a critical national infrastructure (UK search and rescue), and leading a small team who managed the quality of programmes.

I managed business continuity for the site I worked at, which resulted in a successful corporate audit and a successful company UK wide drill. I created and implemented a strategy to implement the corporate business continuity policy, which involved pilots, interactive training sessions and leading key process owners to produce the required artefacts on time.

Software experience includes creating high level design and code for the Engine Controls of Gulfstream and Canadair Aircraft, assisting marketing to create ergonomics requirements for two-way radios, running both manual tests and writing and analysing automated tests, for two-way radios.

Teaching Responsibilities

MSc Strategic Quality Management


Research profile

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