Operations and Systems Management

Who we are

We are an academic group within the Business School, made up of approximately 30 members of staff who have the skills and management techniques to develop talent and instil knowledge and value for the future workforce.

Staff in the Subject Group are specialised in five interrelated areas: operations and logistics management, quantitative methods, strategic quality management, project management and business information systems.

Teaching/Knowledge Service

OSM is one of the strongest research and knowledge service groups that contribute significantly to the Business School research and knowledge service success. Most research outputs are consistently at international level. OSM staff are actively undertaking knowledge service projects that have created impact on industry and society at both national and global level.

Cutting edge research includes operational research, multi-criteria decision analysis, business logistics, organisational excellence and process innovation, business analytics and business intelligence. We enrich and create new knowledge, in addition to applying emerging techniques and technologies to business practice.


The OSM group provides underpinning techniques and analytical skills to general business and management programmes, it also offers specialist courses at both undergraduate and postgraduate level.

OSM courses include MSc Project Management, MSc Strategic Quality Management, BSc Business and Systems Management and BSc (Hons) Business and Supply Chain Management. Staff also lead and teach executive programmes, in-company programmes and foundation programmes. Programmes can be studied full-time, part-time, in campus, in company or by distance learning. Most of the programmes are either accredited by professional bodies or embedded additional learning routes leading to professional certification.

Student support

Many OSM staff act as personal tutors to provide on-going pastoral care to students at all levels. Teaching and learning are enhanced by the integrated use of the Virtual Learning Environment, Interactive distance-learning platform, the TEAL (Technology Enhanced Active Learning) room, and the Business Simulation Labs.

External partnerships/collaborations

We are committed to engagement with the world beyond the University. We ensure that our students have employability and enterprises embedded as a theme in their course, and that our academic staff members are supported in seeking knowledge transfer and consultancy activities with public and private enterprise.